Deliveries, Returns, Cancellations, Refunds & Billing Policy
Deliveries
Our boxes are curated, designed, and distributed seasonally (every three months) – so each year we deliver four boxes. These boxes will be shipped in December (Winter Box), March (Spring Box), June (Summer Box), and September (Autumn Box).
As for when you will receive your first seasonal box after subscribing and when you will receive ongoing boxes if applicable, see the tables below for a helpful guide based on your date of subscription. Note that these are aspirational target dates for shipping and will vary depending on Immigrant Love's operations of the given month. We’ll send you an email to let you know when we’ve shipped each box, and that email will contain your tracking information. At checkout, you will also have the option to get text message updates about your delivery.
Returns
Unfortunately, like most other subscription boxes, we do not allow for returns because of the many layers of operations it takes to curate and join together products from around the country. You should go ahead and cancel your subscription by logging into your account or emailing us, however, so we know to stop charging you and sending you our boxes. We will be sorry to see you leave!
If you have concerns about the subscription box you have received or any of the products in it, please email us at hello@mona.gifts and we will respond within 1 business day!
If you have received an item that has been damaged during the shipping process, please contact us at hello@mona.gifts so that we can get you a replacement item that is the same or comparable to the item that was damaged. Photographic evidence will be required.
Any returns made to us will not be eligible for a refund.
Cancellations & Refunds
We will be sorry to see you go, but we want to make it as easy as possible to cancel your subscription if that is your wish! Simply log into your account to unsubscribe. If you are having any trouble at all, feel free to email hello@mona.gifts and we will assist you quickly. There is no cancellation fee, but all billings, including the first one, are nonrefundable -- so it is important to ensure you cancel your subscriptions before your Renewal Billing Date (see the table below). Note that if you cancel your subscription when there are still pre-paid boxes remaining on your account, we will still deliver those boxes unless you email us to let us know you do not want any more deliveries.
As always, if you have any issues, don’t hesitate to send us an email at hello@mona.gifts and we will respond promptly!
Billing
Your first billing will be conducted immediately upon checking out. Recurring billings will occur on the Recurring Billing Dates shown below.
Remember that you can cancel your subscription at any time with no cancellation fee, but that all billings, including the first one, are nonrefundable -- so be sure to cancel before your next recurring billing date if you decide you no longer want to receive Immigrant Love boxes. You can read more details in the cancellations section of the FAQs.
Your First Box:
|
Date You Subscribed |
Your First Box |
Shipment Month |
|
Between September 1 and November 30 |
Winter Box |
December |
|
Between December 1 and February 28/29 |
Spring Box |
March |
|
Between March 1 and May 31 |
Summer Box |
June |
|
Between June 1 and August 31 |
Autumn Box |
September |
Your Ongoing Boxes:
|
Box |
Recurring Billing Date |
Shipment Month |
|
Winter Box |
December 1 |
December |
|
Spring Box |
March 1 |
March |
|
Summer Box |
June 1 |
June |
|
Autumn Box |
September 1 |
September |